Privacy Policy
Last updated
8 Apr 2022
This Privacy Policy explains how Pawtato (“Pawtato”, “the Company”, “we”, “our”, or “us”) collects, uses, and discloses personal information in connection with its website, Services, and Experiences (collectively, the “Services”). By accessing or using our Services, Customers (“you”) agree to the practices described in this Privacy Policy.
1. Acceptance of the Privacy Policy
1.1. By accessing or using any of Pawtato’s Services, you confirm that you have read, understood, and agree to be bound by this Privacy Policy.
1.2. Pawtato reserves the right to revise or update this Privacy Policy at any time without prior notice. The updated Privacy Policy will be posted on our website, and your continued use of our Services constitutes acceptance of any such changes.
2. Information We Collect
2.1. Personal Information:
When you make a booking or purchase a product through our Services, you may provide personal information such as your name, email address, telephone number, postal address, and booking details.
2.2. Payment Information:
Pawtato does not store any payment information. Payment details for deposits and Experiences are processed and securely stored by our payment providers, Stripe and HitPay.
2.3. Technical Data:
Pawtato does not directly collect technical information such as your IP address, browser type, or device data. However, if you access our Services through a third-party platform (for example, our booking system), that provider may collect such data. We advise you to review the privacy policies of any third-party platforms through which you access our Services.
3. How We Use Your Information
3.1. Provision of Services:
We use your personal information to process bookings, manage communications, and deliver our Services.
3.2. Service Improvement and Communication:
Your information may be used to personalise your experience, enhance our Services, and send you updates or promotional material, provided you have given consent.
3.3. Legal and Administrative Purposes:
We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms of Service.
4. Disclosure of Your Information
4.1. Direct Transmission to Service Providers:
When you interact with our Services—such as making a booking—the information you provide is transmitted directly to the relevant third-party providers (e.g. our booking system and payment processors). Pawtato does not store, share, or disseminate this information beyond what is necessary to provide the Services.
4.2. Legal Requirements:
We may disclose your information if required by law or in response to valid requests from public authorities (for example, to meet national security or law enforcement requirements).
4.3. Linked Content:
Our website may contain links to external sites. This Privacy Policy does not apply to those sites, and Pawtato is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
5. Data Security
5.1. Pawtato takes utmost care in protecting your personal data and employs industry-standard security measures.
5.2. In the event of a data breach, and in accordance with the obligations under the Singapore Personal Data Protection Act (PDPA) and other applicable legislation, Pawtato will notify affected Customers within 24 hours of becoming aware of the breach. We will also conduct an internal investigation to determine the cause of the breach and take steps to mitigate further risk.
5.3. Despite our best efforts, no method of electronic storage or transmission is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
6.1. Pawtato retains your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.
6.2. Once your personal data is no longer needed, it will be securely disposed of in accordance with our internal data retention policies.
7. Your Rights
7.1. Access and Correction:
You have the right to request access to, and correction of, the personal data we hold about you.
7.2. Data Deletion:
At any time, you may request the deletion of all your personal data (with the exception of CCTV recordings). Provided that we are not legally obliged to retain certain information, Pawtato will delete your personal data within 30 days of receiving your request. Such requests can be made via any of our points of contact (social media, email, or phone).
7.3. Withdrawal of Consent:
Where we process your data on the basis of your consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing conducted prior to your withdrawal.
8. CCTV Recordings
8.1. Pawtato utilises CCTV in its studio premises solely for security and dispute resolution purposes. These recordings are maintained to protect against potential disputes.
8.2. CCTV recordings are not considered personal data subject to deletion requests and will be retained for up to one year, or longer if necessary for internal investigations or law enforcement purposes.
9. International Transfers
9.1. Your personal information is processed and stored primarily in Singapore. In the event of any international transfer of data, Pawtato will take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
10.1. Pawtato reserves the right to modify or update this Privacy Policy at any time.
10.2. Any significant changes will be posted on our website, and your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Governing Law and Contact Information
11.1. Governing Law:
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Singapore courts.
11.2. Contact Us:
For any questions, concerns, or requests regarding this Privacy Policy or the deletion of your data, please contact Pawtato at:
• Email: hey@pawtato.co
• Telephone: 65 8820 6082
By using Pawtato’s Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
This Privacy Policy explains how Pawtato (“Pawtato”, “the Company”, “we”, “our”, or “us”) collects, uses, and discloses personal information in connection with its website, Services, and Experiences (collectively, the “Services”). By accessing or using our Services, Customers (“you”) agree to the practices described in this Privacy Policy.
1. Acceptance of the Privacy Policy
1.1. By accessing or using any of Pawtato’s Services, you confirm that you have read, understood, and agree to be bound by this Privacy Policy.
1.2. Pawtato reserves the right to revise or update this Privacy Policy at any time without prior notice. The updated Privacy Policy will be posted on our website, and your continued use of our Services constitutes acceptance of any such changes.
2. Information We Collect
2.1. Personal Information:
When you make a booking or purchase a product through our Services, you may provide personal information such as your name, email address, telephone number, postal address, and booking details.
2.2. Payment Information:
Pawtato does not store any payment information. Payment details for deposits and Experiences are processed and securely stored by our payment providers, Stripe and HitPay.
2.3. Technical Data:
Pawtato does not directly collect technical information such as your IP address, browser type, or device data. However, if you access our Services through a third-party platform (for example, our booking system), that provider may collect such data. We advise you to review the privacy policies of any third-party platforms through which you access our Services.
3. How We Use Your Information
3.1. Provision of Services:
We use your personal information to process bookings, manage communications, and deliver our Services.
3.2. Service Improvement and Communication:
Your information may be used to personalise your experience, enhance our Services, and send you updates or promotional material, provided you have given consent.
3.3. Legal and Administrative Purposes:
We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms of Service.
4. Disclosure of Your Information
4.1. Direct Transmission to Service Providers:
When you interact with our Services—such as making a booking—the information you provide is transmitted directly to the relevant third-party providers (e.g. our booking system and payment processors). Pawtato does not store, share, or disseminate this information beyond what is necessary to provide the Services.
4.2. Legal Requirements:
We may disclose your information if required by law or in response to valid requests from public authorities (for example, to meet national security or law enforcement requirements).
4.3. Linked Content:
Our website may contain links to external sites. This Privacy Policy does not apply to those sites, and Pawtato is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
5. Data Security
5.1. Pawtato takes utmost care in protecting your personal data and employs industry-standard security measures.
5.2. In the event of a data breach, and in accordance with the obligations under the Singapore Personal Data Protection Act (PDPA) and other applicable legislation, Pawtato will notify affected Customers within 24 hours of becoming aware of the breach. We will also conduct an internal investigation to determine the cause of the breach and take steps to mitigate further risk.
5.3. Despite our best efforts, no method of electronic storage or transmission is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
6.1. Pawtato retains your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.
6.2. Once your personal data is no longer needed, it will be securely disposed of in accordance with our internal data retention policies.
7. Your Rights
7.1. Access and Correction:
You have the right to request access to, and correction of, the personal data we hold about you.
7.2. Data Deletion:
At any time, you may request the deletion of all your personal data (with the exception of CCTV recordings). Provided that we are not legally obliged to retain certain information, Pawtato will delete your personal data within 30 days of receiving your request. Such requests can be made via any of our points of contact (social media, email, or phone).
7.3. Withdrawal of Consent:
Where we process your data on the basis of your consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing conducted prior to your withdrawal.
8. CCTV Recordings
8.1. Pawtato utilises CCTV in its studio premises solely for security and dispute resolution purposes. These recordings are maintained to protect against potential disputes.
8.2. CCTV recordings are not considered personal data subject to deletion requests and will be retained for up to one year, or longer if necessary for internal investigations or law enforcement purposes.
9. International Transfers
9.1. Your personal information is processed and stored primarily in Singapore. In the event of any international transfer of data, Pawtato will take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
10.1. Pawtato reserves the right to modify or update this Privacy Policy at any time.
10.2. Any significant changes will be posted on our website, and your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Governing Law and Contact Information
11.1. Governing Law:
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Singapore courts.
11.2. Contact Us:
For any questions, concerns, or requests regarding this Privacy Policy or the deletion of your data, please contact Pawtato at:
• Email: hey@pawtato.co
• Telephone: 65 8820 6082
By using Pawtato’s Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.